Expecting the customer to make their way to the business is suicidal..
Without service software, the field agents and technicians may miss the forest for the trees.
Improving first-time fix rates depends on the technician proceeding to the work site with the correct tools and spares.
When customer queries, the suite opens ticket, making it easy to track the work end-to-end. 2.
ReachOut field software leverages the field agent smartphone's geolocational capabilities to enable live monitoring.
The field executive can access the order, service history, location, and product manuals.
Technicians reach the work site equipped with the complete project and customer information. 7.
The technicians do not have to waste time or risk errors when re-entering paper forms to the computer.
For instance, it collects the hours worked from the timesheet and the rates from the work order. 11.
The invoicing system auto-dispatches the invoice to the customer. 12.
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