why has field service software become indispensable for work order management

The field service software generates order when the customer accepts the quote..
The quote has to reconcile multiple variables, such the time, parts and equipment needed, and so on.
Also, . .
Also, several things change between the time of work generation and the scheduling of jobs to field agents.
The customer might cancel the work or request in the schedule, or the assigned agent may call in sick.
The algorithm considers various permutations and combinations to ensure customer wait time and balanced workloads for field agents.
Things may change when the customer initiates the order and the field agent reaches the site.
The field agent may amend the specifications to reflect the actual position.  4.
ReachOut field service software automates and simplifies the order process.
If the agent gets delayed, the manager revises ETA at downstream jobs and informs the customers accordingly..
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