Most HVACR contractors spend lot of time and energy training their technicians, as they realize the value of having well-trained staff.
They know that knowledgeable techs can more quickly diagnose problem or install system, fewer callbacks, and higher profits.
At the recently held HVAC Excellence National HVACR Education Conference Las Vegas, Bryan Orr, co-owner of Kalos Services Inc Orlando, Florida, and founder of HVACRSchool com and HVAC School Podcast, discussed how contractors should approach the training process..
The majority going to be Gen X and older, ation and the way that they like to be communicated with is different than the generation, said Orr..
in point, they may be reluctant to participate in class, ing that they may not know something.
For example, one time, I was trying to figure out why my vacuum pump would not start for 30 or 40 minutes, only to realize that the cord was not plugged in the wall.
Orr is also fan of employing Socratic method, which is method of discourse that engages the in exploring the question without providing the answer.
That teaches people to use logic, and even with experienced technicians, huge part is getting them to think and use the process of elimination.
Orr said that it's easy to get excited about certain topic and want to do information dump, and instead, it's best to take it slow and be content with making incremental progress..
Things that save time, increase sales, improve satisfaction, and make the easier are the things you want to accomplish, ..
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