This list of key customer service skills could be even longer • Clear communication • Active listening • Emotional intelligence • Follow through.. • Product service knowledge • Ability to remain calm • Creativity • Confidence • Consistency.
it's easy to forget this most basic, yet crucial, piece of the customer service puzzle..
You start to hear the same questions, the same problems and the same complaints.
It becomes easier to anticipate problems, and soon, you may find yourself on autopilot, listening and not hearing and not making the customer feel heard.
You may assume you know their issue or concern, cutting them off, and even finishing their sentences.
Maybe you do know what the next step is, and instead of reassuring them that you understand their concern and you going to solve the problem or put them in touch with someone.
This looks like participating in ongoing training, staying up to date on new products and services, and staying in the loop so you can help the customer better.
Make customers feel heard, ation they need, and ensure you know your products and services.
They will be more likely to stick around and tell their friends, family and other businesses about you and your products and services.
They can help you grow your business, all because you took the time to improve your customer service skills..
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