Customers today have wide range of options to choose from, and they are more likely to choose business that offers superior service..
Based on these validated customer and stakeholder requirements, the key attributes that the provider must meet will become very clear... • Socialize your key attributes.
This requires buy-in from leadership all the way down to front-line employees — no one is exempt from the pursuit of service excellence. • Track and adapt.
Once the team is on board with your service excellence goals and framework, the team can shift to auditing for success to assure the delivery matches the goals set and validated with each client.
Excellence goes hand-in-hand with the understanding that as provider, the company is in both the industry and the business of people.
The service is delivered by people and for that reason your service excellence focus must high attention to engagement, communications, training and, ultimately, auditing for results.
tools and support to provide excellent service, they are more likely to be engaged in their work.
This empowers employees to take action to honor our service excellence standards and creates culture that is alignment with these standards..
This often leads to enhanced opportunities for organic growth of the relationship and even new business partnerships with the client.
Additionally, service excellence provides positive view of your company among competitors and peers within your industry and helps cement favorable brand reputation..
Read more
Related items:
