While being paid little more the on call service is close second as to why many are leaving and will NEVER return to the industry.
While they get to enjoy their nights and weekends with their family, they expect you to come out for everything and let the residents decide what's emergency.
This will cut down B.S calls and allow more peace during the on call rotation. 3 ) technician gets the day off and will remain on-call when business hours end for that day..
Give your on call tech the day off if they had to address emergency after midnight and watch their loyalty to the company skyrocket. 4 ) No working regular hours on the weekends..
So, instead of remaining loyal to your company, they leave and go down the road to your competitor.
Or, they still get paid and did not work or put their life on hold for free. 6 ) If your company has 3 or more properties in the city, put all the technicians.
I've seen this from lot of technicians who say that having center cuts down on lot of B.S calls.
they told the operator to inform the resident that someone would address their issue the day during business hours..
Not everyone has children or spouse who works 9 00 am to 5 00 pm and can hold the household down while you're out handling on call emergencies.
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