The problem is when the customer ends the call feeling unsatisfied..
Thus, the next best thing is to reach resolution for the customer as quickly as possible.
And when customer trusts you, they are far more likely to spread the word about your amazing products, services and customer care to their friends and family..
Lack of communication among departments, lack of training and lack of soft skills can lead to lags customer service resolution.
they can grow more dissatisfied and require further escalation before the problem can be resolved..
they are not empowered and do not have the tools to resolve customer problems..
Each employee with the potential for customer contact needs product and service training and knowledge of all customer service policies and procedures..
they are looking for answers and resolution.
It's win when the person answering the call can answer questions and provide in the first five minutes..
Add in active listening skills, excellent communication, compassion and curiosity and desire to provide excellent service, and you will be much more likely to turn customer from frustrated to impressed..
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