Lastly, the scheduler must ensure the agent has the certification and experience to do the job.
automated field service suite matches the right agent with the job and reassigns the job when cancellations occur.
The software also validates the working hours and leaves when assigning jobs.
The field service app uses GPS feature to offer real-time tracking of field agents.
The app of the field service suite integrates with CRM and provides the information.
The module shows the list of parts allotted to the field agent by the manager.
The option lets the field agent add and view scheduled options on the map.
The app leverages the camera to take videos and images and co-opts it in forms and reports..
The check-in and check-out feature makes it easy to calculate the number of hours spent at customer's premises.
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