how is field service management software contributing to digital transformation in utility industry?

By implementing field service management software, Utilities of all hues, be it electrical or energy supply, waste removal services, gas providers, water supply providers, communication providers, or others, can take the easy route to digitization..
They also need to overhaul their systems and have customer focus, to improve satisfaction levels and retain customers.
They cannot cater to the changed expectations of their customers or employees and soon lose ground to competitors..
Utilities need to prioritize their field services, as it's area to make efficiency gains.
Assigning field agents to open work orders is far more complex than assigning the order to the next agent in line.
Due to agents sick leaves or customers making change requests, changes to set schedules complicate the scenario.
The software integrates maps to plot the best routes, considering traffic and road conditions.
Smartphone apps linked to the field service offer the location of field agents.
With automated invoices, the field service software pulls data and auto-generates the invoice.
WHITE PLAINS, NEW YORK, Nov 29, 2022 — ReachOut Suite, the..
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