By implementing field service management software, Utilities of all hues, be it electrical or energy supply, waste removal services, gas providers, water supply providers, communication providers, or others, can take the easy route to digitisation..
They also need to overhaul their systems and have customer focus, to improve satisfaction levels and retain customers.
They cannot cater to the changed expectations of their customers or employees and soon lose ground to competitors..
The scheduler has to match jobs with qualifications and plot schedules to minimise travel time.
Changes to set schedules, owing to agent sick leaves or customers making change requests, complicate the scenario.
The software integrates maps to plot the best routes, considering traffic and road conditions.
With automated invoices, the field service software pulls data and auto-generates the invoice.
The suite makes it easy for the workforce to adapt to the latest digital tools.
Connect your technicians with the app to execute jobs and reduce in the field.
She collaborates with Digital Marketing to deliver engaging, informative, and SEO friendly business collaterals.
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how is field service management software contributing to digital transformation in utility industry?
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