We encourage you to be HVAC contractor or to hire Licensed HVAC contractor to be sure you can get the manufacturer's warranty.
Many manufacturers will request copy of the contractor license or bill of install to start the procedure.
Once we receive your request, we will respond with either authorization to return, or deny the request with explanation.
Upon receipt of the item back, inspection will be performed to determine if the item can be returned to the shelf or not.
Refunds will always be issued back to the method of payment used for the original purchase.
they will be returned to you at your expense..
We inspect every item shipment for damage prior to tendering the items to the delivery company..
you must state that in your return request, as it will affect the instructions for returning the item.
You may be asked to provide information such as, ing the diagnosis from HVAC professional, pictures of the defect, etc.
We promise to work with all of our customers, within good reason, to resolve any conflicts, whether defective or mis-ordered to your satisfaction...
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