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fedex being fedex. what else to say : hvac

I managed warehouse for company worth million NDT tech.
Damaged pallets, drops, breaks, as it appears to be are repalleted and rewrapped by the freight company.
it's you damaged the item.
LTL calls in and establishes number.
Freight hires anyone and they know shit happens.
I palletized appropriately and I shipped as prescribed by company.
Reciever signs for it and they drop it off, no inspection.
month later, they realize it's damaged and call sales.
We called freight company and they said it's signed free and clear.
Freight operates best on the premise of not knowing to make money and subverting liability to either the shipper or receiver...
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