Ebonye Edwards is Director of Learning and Development at ALCO, and below, she shares her journey of implementing SkillMill into their maintenance training program to gain adoption and transform their approach to technical training..
The category comprised individuals who joined ALCO after January 1, 2022, as we wanted to establish foundation for handling maintenance requests.
the expectation for new employees was to start with completing the path within their first 90 days of employment..
We recognized that every property had its unique operational dynamics, and the property managers, collaboration with the maintenance staff, had the flexibility to determine the most time slots for learning.
To further amplify the importance of SkillMill within our organization, I started sending shout-out emails to the organization to recognize and celebrate learners..
Interestingly, the more tenured team members are most engaged with SkillMill because they appreciate the opportunity to benchmark their skills and knowledge against the platform's standards..
To further motivate and engage our in SkillMill training program, we implemented various incentives that recognize their efforts and provide tangible rewards for their achievements..
we are excited to explore the measurable impact it will have on our operations and ROI..
By strategically planning and executing our training initiatives, leveraging communication channels, and fostering supportive learning environment, our ongoing efforts have increased engagement, with more and more team members actively utilizing SkillMill every month to enhance their technical skills and knowledge..
we remain committed to empowering our employees with the tools they need to excel in their roles and drive the success of our organization..
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