The platform has customers answer simple questions about their HVAC needs and their home or business and then provides several choices, with details about each choice and at prices that include full installation.
Customers have the option of asking for more information, through the platform, about choice, ation about the home, if needed..
The online stores, customizable on the sales end by each Service Experts contractor, were up and running at 10 locations as of December, said Paul Redman, president of sales at Lebanon, Ohio-based Contractor Commerce.
The goal here is not to, you know, put conditioner on pallet and ship it across the country to some random house, said Redman during phone interview..
It's really to give the in the local market the feeling of transparency and trust and good information, ation.
Redman and Dave Moody, president of marketing and engagement at Service Experts, said the e-stores come at time with the coronavirus still major concern, allow buyers to limit the number of people with.
By answering the online questionnaire, it's difficult to do over the phone, Moody said, and, ation..
buyer can also use the platform to customize parts of HVAC system she or he chooses by, for example, opting for Wi-Fi thermostat instead of basic model, or adding whole-house humidifier...
Buyers still need to have pre-installation visit, order to have technician verify that the system chosen will work in given building..
Service Experts, based Richardson, Texas, has payment plans, and HVAC purchase can also be made through Advantage Program, pay-as-you-go plan that allows customers to get new equipment with no money down at monthly price that includes installation, planned maintenance, and all future repairs...
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