The customer service and dispatch roles are ESSENTIAL in the ecosystem of home service company.
By updating customers throughout the day on the These individuals are responsible for dispatching the calls to the service technicians, ing outcomes of service calls, and maintaining relationships's progress..
By relaying detailed and information to the in the There is continual growth and learning on how to prioritize the customer calls and ensure customer experience..
They are the matchmaker between the customer and the technician and understand all the different aspects of the service call to make the situation successful and maximize the opportunity...
CSR needs to be empathetic to the customer's needs and excellent note taker, recording the details of the call, including the age of the equipment, the severity of the issue, how urgently the customer needs the issue fixed, ation..
CSR is also responsible for passing this information along to the dispatcher so the dispatcher can then pair the technician to service that call...
Individuals working as CSR have excellent communication skills and serve as the first touchpoint between customer and the service business...
you can move on to CSR position and train other CSR team members.
With that said, out that in cities across the US LA, Chicago and Boston, plumbers are high demand and can make up to $250,000 year...
From the starting position of technician you can climb the ladder to gain more responsibility, begin to manage jobs and individuals, make more money.
Read more
Related items:
