The time and date of the order assignment have to synchronize with the agent's working hours.
The software links to HR records or database and shortlists agents with the needed qualifications or experience...
Ensure the schedule is within the agent's work hours and does not fall on holiday or the agent's approved leave days.
If the deadlines are tight, the scheduler applies the company's policies on overtime.
The algorithm changes the schedule field agent calls in sick, or any other contingency arises...
Linking the field service suite with GPS offers the location updates in time.
If the agent gets held up, the manager may make follow-up calls and intervene to set right the source of the delay.
the manager could reschedule next-in-line jobs assigned to the field agent.
They may also use the app to access customer and information and check in and check out of jobs...
They may prepare the list of jobs in advance, plot the best routes, the field agents in advance.
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